Digital Delivery Policy
Last Updated: November 27, 2025
Important Notice
Winsaa provides digital services only. We do not ship physical products. This policy outlines how we deliver our biography publishing services to you electronically.
1. Service Delivery Overview
Our biography publishing service is delivered entirely online. There are no physical products to ship. The delivery process includes:
- Digital communication via email and WhatsApp
- Biography drafts sent electronically for review
- Online publication on our Google-indexed website
- Digital delivery of any bonus materials (PDFs, guides, etc.)
2. Delivery Timeline
Standard Delivery Schedule:
Information Collection (Day 0)
After advance payment, we send you a form to collect your biographical information
Draft Delivery (24-48 hours)
Your professionally written biography draft is emailed to you for review
Revisions (As needed)
Unlimited revisions until you approve the final version
Publication (Within 24 hours of final payment)
Your biography goes live on our website after balance payment and approval
Google Indexing (2-3 days)
Your profile appears on Google search results (timing controlled by Google)
3. Delivery Method
3.1 Primary Communication:
- Email: All drafts, updates, and important communications
- WhatsApp: Quick updates and support (if phone number provided)
- Website: Access to your published biography
3.2 What You Receive:
- Email with biography draft (PDF or Google Doc link)
- Published biography URL once live
- SEO optimization guide (digital PDF)
- Any bonus materials as digital downloads
4. Delivery Confirmation
You will receive confirmation at each stage:
- Order confirmation email immediately after advance payment
- Draft delivery notification via email
- Publication confirmation with live URL
- Google indexing notification (when we detect your profile is indexed)
Please ensure your email address is correct and check spam folders if you don't receive our communications.
5. Delivery Delays
5.1 Reasons for Delays:
- Incomplete or unclear information provided by you
- Delayed responses to our requests for clarification
- Multiple revision rounds (though we accommodate this)
- Technical issues with our platform or third-party services
- High volume of orders during peak periods
5.2 Communication:We will proactively inform you of any expected delays and provide revised timelines.
6. Geographic Coverage
Our digital services are available worldwide. There are no geographic restrictions or additional charges based on location since everything is delivered electronically. Your biography will be accessible globally once published on our website.
7. Access and Availability
7.1 Website Access:Your published biography will be available 24/7 on our website, accessible from anywhere with internet connection.
7.2 Digital Materials:All bonus materials and guides are provided as downloadable PDFs that you can save and access anytime.
7.3 Permanence:Your biography remains published indefinitely unless you request removal.
8. Technical Requirements
To receive and access our services, you need:
- Active email address
- Internet connection
- Modern web browser (Chrome, Safari, Firefox, Edge)
- PDF reader for bonus materials
- Optional: WhatsApp for quick updates
9. Non-Delivery Issues
If you don't receive our communications:
- Check your spam/junk folder
- Verify the email address you provided is correct
- Add our email to your contacts/whitelist
- Contact us through our contact form
We will resend any materials or provide alternative delivery methods if needed.
10. Updates and Modifications
After Publication:
- Minor updates (contact info, job title): Free once per year
- Major rewrites: Additional charges may apply
- Updates delivered within 48 hours of request
11. Customer Responsibilities
To ensure smooth delivery, please:
- Provide accurate contact information
- Respond to our requests within 48 hours
- Review drafts promptly
- Communicate any concerns or issues immediately
- Keep your email accessible and check it regularly
12. Expedited Delivery
Currently, we do not offer expedited delivery options. Our standard delivery timeline is already optimized for speed (24-48 hours for drafts). However, if you have urgent needs, please contact us to discuss your requirements.
13. Contact for Delivery Issues
If you have questions about delivery or haven't received expected communications:
Winsaa Support
Email:support@winsaa.org Phone:+91 84640 32709
We typically respond within 24 hours